CHARGES, SHIPPING AND DESTINATIONS
Do you charge extra for VAT?
No. VAT is already included in the prices. There are no extra hidden charges.
Do you offer insurance?
Yes we do! Insurance is included free.
How much does it cost to ship a product?
Delivery is free to all addresses in the UK and Ireland. Deliveries to other EU countries and beyond will vary in cost depending on the destination.
Do you ship products outside the UK?
We can only ship free of charge to the UK and Ireland at present. If you live further away, please first send us a message in the Contact Us page so we can advise you of the shipping cost to your location.
How will you send my purchase?
We use either Royal Mail Business Post, or UPS couriers for larger products like travel bags and suitcases.
How soon can I expect my purchase to be delivered?
We aim to deliver within 5 working days from receipt of payment.
USING OUR SHOP
How do I purchase items?
Simply browse the shop categories and click the Add To Cart button for items you wish to buy. You can see what is in your cart at any time by clicking the Show Cart link in the left column of the page.
To pay, click the Show Cart link to go to your shopping cart. You can then proceed to our secure checkout area to enter payment and delivery details.
How do I remove items from my shopping cart?
Click the Show Cart link and go to your shopping cart. There is a small trash can icon to the right of each item in your cart. Click the trash can for items you want to remove and they will disappear from your cart.
How do I change quantities in my shopping cart?
You can change item quantities in the quantity column of your shopping cart. When finished, press the refresh icon (the circular arrows next to the trash can.) The cart will recalculate the subtotal and total costs to match the new quantities.
If there are no hidden charges, what is the Tax Total in my shopping cart?
The Tax Total in the shopping cart shows how much of the total price is VAT. It is not an additional charge.
Do I need an account in order to shop?
The first time you shop with us we ask you to supply an email and choose a password. This is necessary for us to send your purchase order and save information like the delivery address. You can log into Account Maintenance and see your order status at any time.
How do I change my details?
When logged into Account Maintenance, click the Account Information link. You can change your email address, password and billing information. Press the save button to confirm your changes.
What if the shipping address is different to the billing address?
When logged into Account Maintenance, click the Shipping Information link. You can enter additional shipping addresses here. If you delete all additional shipping addresses, the shipping address will revert to default (same as billing address.) Press the save button to confirm your changes.
If I'm already registered, where do I log back in?
Browse, add items to your cart and proceed to secure checkout as normal. The checkout area has a Returning Customers log in for you to enter your username and password.
DELIVERIES AND RETURNS
It’s been more than 4 days and my purchase hasn’t arrived. What do I do?
In most cases where a product goes missing, the postman did not leave a ‘calling card’ and the product is usually awaiting collection at your local Royal Mail sorting office. Please contact your local sorting office first to check if your product is awaiting collection.
My product arrived damaged. What do I do?
If your product arrives damaged, email us at
If I don't like the product, can I return it?
What type of payment do you accept?
We accept Maestro, Visa, Visa Electron, Mastercard and PayPal.
How secure are my credit card details when purchasing from your site?
During checkout you will be taken to PayPal to enter your card information. The transaction takes place on PayPal's heavily encrypted and secure website. We do not have access to your credit card and we do not store credit card details on our server.
Additionally, our customer login and store checkout areas are also protected with SSL encryption which is the industry standard for internet security. When you reach the login page during checkout, the URL will change from http: to https: and a small padlock icon will appear in the browser window. This confirms that you are entering the locked area of our site.
You can check our SSL certificate by clicking the 'Secured by thawte' seal in the far right column on our home page. The seal can only be displayed by sites which use thawte SSL encryption for their top level domain.
Do you take wholesale orders?
Yes. Volume discounts are available for bulk product orders. Please email us at
and we will contact you to arrange a quote.
My question isn't answered. Now what?
The best way to reach us is to send us a message in the Contact Us page and we will respond as soon as possible. Alternatively you can also send us an email directly at
Our Enquiries number is (+44) 20 8297 0669. If we are unavailable to answer, please leave a message and we will return your call promptly. We cannot take product orders by telephone.